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The JDI and JIG underwent a comprehensive review and update in January 2009. This resulted in minor changes in some of the questions comprising the indexes, update of the nationwide norms, and creation of completely new industry group norms for a wide range of markets and industries. The update also confirmed which variables justified establishing sub-group norms.


Employee Survey Benchmarking
Selecting a Survey Benchmark
The first step in benchmark surveying is to identify which group should be used as a reference point. When selecting an industry group norm instead of nationwide norms, employers should select the industry it believes most likely represents the reference group of its employees i.e., the industry that most employees would use as a reference themselves. If the reference used by employees is not one of the listed industry groups, the nationwide norms should be used instead as it is an amalgamation of more than 15 different industry groups.

Benchmark Surveying with Industry Group Norms
The 2009 update surveys identified strong and consistent evidence for establishing new industry group norms for Education Services, Financial Activities, Government (Public Administration), Health Care and Social Assistance, and Professional and Technical Services. While Non-Profits demonstrated evidence that justified establishing a survey benchmark, it was not as strong as the other industries – but still strong enough to be used. The results did not indicate a need to establish separate industry group norms for High Technology. Each of the following industry group norms, which are proprietary to Amplitude Research®, can be used with the JDI and JIG for survey benchmarking and measuring employee job satisfaction:
  • Education Services: elementary and secondary schools; colleges and junior colleges; universities; business, technical, and trade schools and training; other schools, instruction, and educational services.
  • Financial Activities: finance, insurance, real estate, rental and leasing services.
  • Government (Public Administration): general government and support; executive offices and legislative bodies; justice, public order, and safety activities; administration of human resource programs, environmental quality and housing programs, economic programs and space research; national security and international affairs.
  • Health Care and Social Assistance: hospitals; health services; social assistance.
  • Non-Profits (Excluding Health Care and Social Assistance): educational, religious, cause-based, arts/recreation, and other types of non-profit organizations.
  • Professional and Technical Services: legal services; accounting, tax preparation, bookkeeping and payroll services; architectural, engineering, and related services; specialized design services; computer systems design and related services; management, scientific and technical consulting services; scientific research and development services; advertising and related services; veterinary services; other professional, scientific and technical services.
"[The study] was an enormous success from management's perspective. The services offer invaluable tools to let upper management within any organization get a feel for the true pulse and heartbeat of its life blood, which of course is its employees."
SISCO
"The nationwide benchmarking lent a great deal to the context and validity of responses. We recommend Amplitude Research for price, user-ability, service and reporting."
EnerNOC
"We were very impressed with the survey process and were impressed with the high number of employees that completed the survey, which indicates that it was employee user friendly."
nQUEUE
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