 Anonymous Data Collection
Customized Landing Page
Field Time Interpreting the Results
Open-Ended Questions
Question Order
Raw Data
Response Rates
Scales
Sub-Group Breakdowns
Survey Invitations
Survey Length
Survey Preview
Technical Support
Updates of Indexes
User Profile
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Do you offer anonymous methods of data collection?
Yes. This can result in more candid and reliable survey responses.
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Can I customize the survey welcome and exit pages?
Yes. Clients can provide a company logo for placement on the web pages along with a custom message.
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How long is the survey in the field?
We keep the employee survey questions open for a maximum of 18 days, with 12 calendar days being the most common selection. Reminder notices are typically sent out five calendar days after launch of the survey or the following Monday if the reminder date is a weekend.
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How do I use the results to improve job satisfaction?
The scorecard of results from our employee satisfaction surveys pinpoint those facets in which an organization needs improvement. Use of custom sub-groups can provide further breakdowns by specific locations or other categories. Follow-up interventions can be targeted at under-performing areas, with subsequent survey administrations helping to identify if the interventions were effective.
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Can I add text fields?
Yes. We typically suggest the use of at least three open-ended (text fields) questions.
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What is the order of questions on the survey?
Where both custom and standardized questions are used in employee satisfaction surveys, we suggest the following order:JDI questionsJIG questionsCustom closed-ended questionsOpen-ended questionsDemographic questionsCustom sub-group questions
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Can I obtain the raw data?
Yes. Closed-ended results can be obtained in Excel format, without linkage to the individual respondents. Open-ended results are reported in collated format unlinked from the closed-ended responses to avoid instances of self-identification.
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What can I expect the response rate to be?
The unweighted average response rate is 58.77%. This is for both paper and pencil and Internet, and encompasses a wide range of data collection methods and participants. The lowest reported response rate is 28.07% and the highest is 97.93% with a large standard deviation. Organizations can influence the response rate by providing advance announcements of the upcoming survey and making sure that all employees have Internet access.
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Why do you use 3-point scales instead of 5-point scales with the JDI and JIG?
BGSU has conducted numerous studies and reviewed studies by other researchers concerning the number of scale response options. Overall, there is no significant improvement in scale reliability or accuracy if the number of response options is increased. Furthermore, the use of fewer response options makes it easier for individuals with more limited reading abilities to complete the JDI and JIG. The 3-point response scale for the JDI and JIG is easy to use and provides useful data for interpreting employee job satisfaction.
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Can I compare the results among sub-groups unique to my company?
Yes. The sub-groups can be any breakdown such as plant location, pay structure, years of service, etc. Sub-group categories (such as a plant location) with less than five respondents is typically not reported to preserve respondent anonymity.
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How are survey invitations distributed?
Invites are sent out using our email distribution system. Each email includes a unique login and login instructions. Suggested invite language is provided. For an additional fee, we can provide paper invitations or mailed invites.
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How long does it take to answer the JDI/JIG employee survey questions?
The JDI and JIG portion of the questionnaire consists of 90 questions that can be answered in five to ten minutes. These questions are tied into the normative scoring indexes and are required on every questionnaire. There are also six demographic questions that will always appear at the end of the survey instrument (gender, age bracket, education level, tenure, managerial status, and level within the organization).
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Can I review the survey prior to launch?
Yes. The survey instrument must be previewed and approved prior to launch.
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Do you provide technical support during the survey?
Yes. Email invitations include instructions on how to contact our technical support center. Participant support is provided via email. Client support at our Help Desk is available via email or phone.
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Do you use the survey data to update the scoring indexes?
Yes. Survey data is reviewed and used for ongoing updates of the employee survey questions and scoring indexes. The most recent update occurred in early 2009.
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Who uses the JDI and JIG?
Since the introduction of the JDI in 1969 and the JIG in 1992, more than 1,000 organizations in both the private and public sector in virtually every type of industry have used the scoring indexes. Users range in size from smaller organizations to Fortune 50 companies. An organization should have 10 or more employees for the results to be meaningful.
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