Selecting a Benchmark Group
When using normative scoring, employers should select the benchmark group that it believes most likely represents the reference group of its employees. Making this determination is not always obvious or easy even in the case of selection of industry group norms. Therefore, if norms are to be used (instead of internal benchmarking), employers should carefully consider whether their employees would be most likely to compare themselves with others working in that particular industry group.
Industry Group Norms
The 2009 updates added six industry group norms that can be used with the JDI and JIG for measuring employee job satisfaction.
- Education Services: Elementary and secondary schools; colleges and junior colleges; universities; business, technical, and trade schools and training; other schools, instruction, and educational services.
- Financial Activities: Finance, insurance, real estate, rental and leasing services.
- Government (Public Administration): General government and support; executive offices and legislative bodies; justice, public order, and safety activities; administration of human resource programs, environmental quality and housing programs, economic programs and space research; national security and international affairs.
- Health Care and Social Assistance: Hospitals; health services; social assistance.
- Non-Profits (Excluding Health Care and Social Assistance): Educational, religious, cause-based, arts/recreation, and other types of non-profit organizations.
- Professional and Technical Services: Legal services; accounting, tax preparation, bookkeeping and payroll services; architectural, engineering, and related services; specialized design services; computer systems design and related services; management, scientific and technical consulting services; scientific research and development services; advertising and related services; veterinary services; other professional, scientific and technical services.
Archiving of Data
We automatically archive the survey data from employee satisfaction surveys for a period of two years so that employers can compare their survey results over time and better understand the success of any intervention programs or new initiatives.
Please contact us to learn more about our industry group norms.
|
|
|
|
